01 · Summary
Six commitments, in writing.
Your data trains no models
Not ours, not anyone else's.
Every company, isolated
With its own encryption key.
What matters goes through a person
Paying, filing, hiring and signing, always.
The agent never sees your credentials
No passwords, tokens or bank signatures.
Everything is on record
In a chained log that cannot be altered.
You keep everything
Roles, skills, tests and records in open formats.
02 · Controls
Eleven controls behind every approval.
- 01
What you approve is exactly what goes out. If anything changes, it asks again.
- 02
Two approvals above an amount, for a new supplier or for personal data.
- 03
Whoever asks cannot approve. The agent never approves its own work.
- 04
The agent never sees passwords, tokens or anyone's bank signature.
- 05
Daily limits: amount, recipients and outside messages.
- 06
Every outside message waits 2 minutes, with an Undo button.
- 07
Memory filters by who may see it, before anything reaches the model.
- 08
National IDs, bank accounts and payroll, encrypted and kept out of context without permission.
- 09
A chained audit trail that cannot be altered and can be exported.
- 10
Shadow mode before an agent gets more autonomy.
- 11
A kill switch per agent and per company.
- 10:42emailInvoice F001-4521 arrives from Transportes Norte, S/ 12,480.00
- 10:42Ysabel · AIReads the PDF and the SUNAT XML. Amounts match.
- 10:43Ysabel · AIDrafts the SAP entry: account 6311, cost center Logistics, PEN
- 10:43policyOver S/ 10,000. Needs Accounting approval.
- 10:44Ysabel · AIAsks for sign-off on WhatsApp, with source and reason
- 11:02personHead of Accounting approves
- 11:02auditEvent 2,914 · hash a41f…9c0e · chained
- the agent never signs a payment
- set by IT
- set by the team
- by role
- = the intersection
03 · Data protection
Your data: encrypted, isolated and with a deletion date.
- EncryptionBeta
- TLS 1.2 or higher in transit and AES-256 at rest. Sensitive fields get a second layer of encryption with your company's key.
- IsolationBeta
- Every database query is filtered by company with row-level policies. An automated test tries to cross companies in every release.
- Retention
- Audio, 30 days. Transcripts, 12 months. Audit trail, 5 years. Your company can agree on different terms.
- Deletion
- When the contract ends we hand over your Exit Kit and delete your data within 30 days, except what the law requires us to keep.
- BackupsBeta
- Daily and encrypted, with point-in-time restore and restore drills every quarter.
- Location
- Data and model traffic are processed in the US or in the provider's global region. We do not offer in-country processing in Peru.
04 · AI governance
The model proposes. Rules and people decide.
- No training
- We use models through enterprise APIs that do not train on what is sent. We do not train models on your data either.
- Uploads are information, not orders
- An email or a PDF may try to give the agent instructions. The agent treats it as quoted text and never changes its rules because of it.
- Code decides permissions
- Before every action, the system computes what the agent may do. The model proposes; it does not decide what it is allowed to do.
- Tests before every change
- Each agent has its own set of real cases. A change of rules or model that makes results worse does not ship.
- It always says it is AI
- In the first message, in its profile and in every signature. It never passes itself off as a person.
- Decisions about people
- Hiring, reviewing, disciplining or dismissing is always decided by a person. The agent prepares the information.
05 · Access
Who gets in, to what, and on what record.
- Roles per companyBeta
- Admin, agent owner, approver and user. Each sees only what the role allows.
- Two-factor authenticationBeta
- To sign in on the web and to approve sensitive actions.
- Sign-in with your directoryComing soon
- Google or Microsoft. Offboarding in your directory cuts access here.
- Our teamBeta
- Accesses your company's data only with your support request, for a limited time and with a log you can see.
06 · Infrastructure
Proven providers and checks on every change.
- Managed providers
- Database, hosting and models run on providers that maintain their own certifications. Those certifications are theirs, not ours.
- Separate environments
- Development and production are kept apart. Customer data never leaves production.
- Checks on every change
- Every code change goes through automated secret scanning and a dependency review before it ships.
- Monitoring
- Alerts on errors, unusual access and unusual consumption by each agent.
07 · Status
What we have and what we don't, labeled.
We don't show badges for certifications we don't have yet. Our providers' certifications are theirs, not ours.
- Isolation between companies, tested in every releaseBeta
- Official WhatsApp API, on your company's numberBeta
- Encryption in transit and at rest; keys per companyBeta
- Models that do not train on your dataBeta
- Information security policyBeta
- Data processing agreement (Peru Law 29733)Coming soon
- External penetration tests, with a summary for customersComing soon
- SOC 2 Type 1Coming soon
08 · Subprocessors
Who else touches your data, and why.
| Provider | Purpose | Region |
|---|---|---|
| Supabase | Database | US |
| Vercel | Hosting and model routing | US |
| Anthropic | Language model (Claude) | US |
| Kapso | WhatsApp provider (BSP) | US |
| Meta | WhatsApp Business Platform | Global |
Current as of October 23, 2026. Google and Microsoft are added only if you connect your account. We give 30 days’ notice before adding a new subprocessor.
09 · Incidents
If something happens, you hear it from us.
- 01
Contain
We shut down the affected agent or connection within minutes, with the kill switch.
- 02
Notify you
Within 72 hours at most: what happened, what data was involved and what we did.
- 03
Notify the authority
Peru's National Personal Data Protection Authority, when the law requires it.
- 04
Learn
A written report with the cause and the change that keeps it from happening again.
10 · Documents
For your vendor review.
We send them under a confidentiality agreement.
Information security policy
BetaHow we protect data, access and changes.
Security questionnaire
BetaWe answer your IT team's questionnaire or a standard one.
Incident response plan
BetaWho does what, on what timeline, and how we notify you.
Subprocessor list
BetaThe current one, with 30 days’ notice before adding a new one.
Data processing agreement
Coming soonUnder Peru Law 29733 and its regulations.
Penetration test summary
Coming soonPerformed by an independent third party.
11 · Report a vulnerability
If you find something, write to us.
We reply within two business days. We take no legal action against anyone researching in good faith, without accessing other people’s data, who gives us time to fix it.